TCPA Disclosures

The Telephone Consumer Protection Act (TCPA) governs automated telephone calls and text messages. Policyflow Solutions operates all outbound messaging in compliance with TCPA and applicable carrier requirements.

We send messages only where the required level of prior express consent has been obtained. For marketing messages, prior express written consent is required; clients are responsible for ensuring the leads they submit carry valid, documented consent.

Policyflow maintains opt-in records and consent custody for contacts processed through the appointment engine, supporting audit-ready evidence of consent for each message sent.

Every outbound message supports standard opt-out keywords (e.g., STOP, UNSUBSCRIBE). Opt-outs are processed automatically and the contact is added to a suppression list immediately to prevent further messages.

We honor Do-Not-Call registry requirements and maintain internal suppression lists. Contacts who opt out are not re-contacted through the engine.

Consent and opt-out records are retained for the period required by applicable law to support compliance audits and dispute defense.